Support Engineer

Job Description

Responsibilities and Duties

  • Provide technical support related to our product.

Required Skills

  • Understand cybersecurity products (ex. EPP、EDR、MDR、UEBA)
  • Understand the principles of network architecture, data packets, DNS, VLANs, and more.
  • Ability to carry out network errors exclusion.
  • Familiar with Linux/Windows Operating System.

Preferred Skills

  • CEH / CHFI
  • Windows AD
  • Describe product features and communicate with developers
  • Experience in OEM
  • Member of cybersecurity community

Compensation

Salary

  • Negotiable

Working Place

  • Taipei (Currently Near MRT Nanjing Sanmin Station)

Working Hours

  • 9:00 ~ 18:00 (including one-hour lunch break)
  • Flexible working hour scheme implemented

Leaves

  • Weekends off
  • Additional leaves and paid sick leave for employees after one year of seniority

Benefits

  • Free snacks, drinks and regular party
  • Company Trip and Gym Compensation for employees after one year of seniority
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